2020, AWS and System Architecture - Data Science Current

Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AWS Machine Learning Blog

MARCH 31, 2023

The lack of flexibility in the existing customer service system prevented them from providing their customers the best user experience and from innovating further by introducing features like the ability to handle redundant queries via chat. Amazon Lex and the AWS QnABot Amazon Lex is an AWS service for creating conversational interfaces.

AWS

AWS Natural Language Processing System Architecture Machine Learning

Mitigating risk: AWS backbone network traffic prediction using GraphStorm

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JANUARY 15, 2025

The AWS global backbone network is the critical foundation enabling reliable and secure service delivery across AWS Regions. Specifically, we need to predict how changes to one part of the AWS global backbone network might affect traffic patterns and performance across the entire system.

AWS

AWS Machine Learning Machine Learning System Architecture

Data Science Current

Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

Mitigating risk: AWS backbone network traffic prediction using GraphStorm

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