Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex
AWS Machine Learning Blog
MARCH 31, 2023
The lack of flexibility in the existing customer service system prevented them from providing their customers the best user experience and from innovating further by introducing features like the ability to handle redundant queries via chat. Amazon Lex and the AWS QnABot Amazon Lex is an AWS service for creating conversational interfaces.
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