Using transcription confidence scores to improve slot filling in Amazon Lex
AWS Machine Learning Blog
DECEMBER 23, 2024
Customer: Id like to check my booking. Virtual Agent: Thats great, please say your 5 character booking reference, you will find it at the top of the information pack we sent. What is your booking reference? Virtual Agent: Your booking 1 9 A A B is currently being progressed. Customer: Id like to check my booking.
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