How Generative AI and Predictive Intelligence are Revolutionizing the Customer Support Experience
insideBIGDATA
DECEMBER 23, 2023
In this contributed article, Krishna Raj Raja, founder and CEO of SupportLogic, discusses how new Generative AI technology (like ChatGPT) is presenting an enormous business opportunity by extracting and surfacing customer insights that CSM’s may be missing in their daily customer support interactions.
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