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His career has focused on naturallanguageprocessing, and he has experience applying machine learning solutions to various domains, from healthcare to social media. Ornela specializes in naturallanguageprocessing, predictiveanalytics, and MLOps, and holds a Masters of Science in Statistics.
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His career has focused on naturallanguageprocessing, and he has experience applying machine learning solutions to various domains, from healthcare to social media. Ornela specializes in naturallanguageprocessing, predictiveanalytics, and MLOps, and holds a Masters of Science in Statistics.
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Agent Coaching / Performance Enhancement Proactive Customer Engagement Sentiment Analysis Continuous Learning Seamless Omnichannel Integration Personalization in Self-Service Compliance and Quality Assurance PredictiveAnalytics Knowledge Sharing Multilingual Support Let us begin this list with the very first reason: Agent coaching.
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